What are Punch Rewards?
Our
new Punch Rewards
system replaces our Punch Points Voucher system. Punch Rewards is simpler
for you to use any time you wish to order via our web site. We will continue
to honour any outstanding, valid Punch Point Vouchers. Click here
to read how our old Punch Point Vouchers can be used.
Our
Punch Points Vouchers were a generous way of rewarding customers who continued
shopping online, however, the new Punch Rewards program allows more flexibility
and certainly is far simpler and easier for you to gain rewards. No longer will
you need to keep paper copies of Punch Points Vouchers.
For
each order placed on our website you will receive Punch Rewards which may be
converted into Punch Dollars at the checkout. You choose how many of your Punch
Rewards you wish to use to spend there and then.
Punch
Rewards are only for orders placed online and cannot be transferred or
redeemed for cash . They cannot be used for purchases at any shows.
How many Punch Rewards will I
earn when I purchase products online?
In
most cases, for every dollar you spend online you will earn 1 Punch Reward.
Items which are already discounted will earn fewer or no Punch Rewards. Sometimes
we will offer bonus Punch Rewards on certain items. The number of Punch Rewards
you can earn for each item is displayed immediately underneath its price on
the detailed product description page.
A very small number of products will earn less Punch Rewards than generally
attributed to each product; that may be because there's a small margin allowed
upon those products.
What are my Punch Rewards worth?
20
Punch Rewards are worth 1 Australian Dollar.
Where can I see how many Punch
Rewards I have?
-
Log
in to your account by typing your Username and Password in the Customer
Login box on the right hand side of the screen.
-
When
the page refreshes, click on the Modify Profile link that now appears
in the Your Cart box on the right hand side of the screen.
-
Your
total Punch Rewards tally is displayed at the top of your profile page as
in the image below :-
Can anyone earn Punch Rewards?
All
of our registered customers will earn points whenever they log in to make an
online purchase. You must register to earn Punch Rewards. There are other
advantages to registering, for example - you won't have to enter your address
details every time you order and you can also keep a wishlist of products that
you can send to family and friends and will be able to track your order's history.
When is my Punch Rewards tally
updated?
Once
we process your order your Punch Rewards tally will be updated.
We try to process all orders within 24 hours but in busy periods there may be
a longer delay.
Please
note that Punch Rewards will only be credited on items that are in stock and
can be billed and delivered to you. If you ordered an item that can't be delivered
immediately your Punch Points tally will only include the points for that item
once the item is delivered to you.
How do I use my Punch Rewards?
- When
you checkout, if you wish to pay for all or part of your order using
Punch Rewards tick the Points Payment Method :-
-
On
the next screen, the total bill for your order is displayed. Scroll down
to the Payment section and enter the number of points that you wish to use
towards your order. This screen also shows how many points you currently
have available to use. In the example below the customer has 25 points and
they have chosen to use 10 points to help pay for their order. Then click
on the Submit button.
-
Once
you click the submit button the system will determine whether you have specified
enough points to pay for your entire order.
If you had enough points to pay for the entire order then your order is
submitted and you will see the final Invoice.
If
you did not have enough points the system will re-display the shipping and
payment page and ask you to specify another payment method to pay for the
outstanding balance of your order. Select
your other payment method and click the Submit button
- The
Payment Details screen will be redisplayed. This time it will show the total
value of your order with the discount applied that corresponds to the number
of points that you used. Scroll down to the bottom and complete the details
for your chosen extra payment method
What are the Terms and Conditions?
Punch
Rewards cannot be redeemed for cash
Punch Rewards cannot be used for postage and aren't earned on postage costs.
Punch Rewards can only be earned and redeemed via our website. They are not
available for use at any of the craft shows. They can't be used to pay for Retreats
or Workshops.
Punch Rewards are not transferable.
We reserve the right to amend a customer's Punch Rewards tally on items which
are returned to us or on items that can't be billed and delivered due to supplier
issues.
We reserve the right to cancel or amend the Punch Rewards program at any time.
Punch
Points Vouchers
Note:
Our Punch Points Vouchers system has been replaced with Punch Rewards.
Any outstanding Punch Points Vouchers can continue to be redeemed according
to the details below.
Save
the vouchers and when you have accumulated sufficient Punch Points $$$$$, simply
quote your voucher numbers to be spent on the product of your choice (excluding
any Specials).
Please
note that when you use your Punch Points to purchase an item it HAS to be accompanied
by a regular order and WILL NOT be processed separately. i.e. You can use your
Punch Points to purchase an ADDITIONAL item with your NEXT regular order of
other items. Postage is your responsibility no matter how big or small your
order - as is our normal policy. Your FREE purchase is simply sent together
with that NEW order. The web site order forms include a space where you can
quote your Punch Points voucher numbers.
Punch
Points Vouchers can only be used once; the numbers will be cancelled when used.
Punch
Points expire one year from their date of issue.
Punch
Points can only be earned for orders made via the web site and not used at Shows.
Punch
Points are not available or earned for wholesale orders.
Punch
Points are not available for items already on special.
Punch
Points cannot be used as a discount dollar amount from an ordered item.
When
you make an order and wish to reclaim your Punch Points the web site order forms
include a space where you can quote your Punch Points voucher number.
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