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Privacy statement

Privacy statement

This privacy policy explains what kind of personal data we collect when you use the Punch with Judy website and how we handle such personal data.
We respect your privacy and will collect and process your personal data in compliance with the applicable legal requirements at all times. We will never rent or sell your personal data for marketing or other purposes.
 
COOKIES
 
Cookies are very small text files that are stored on your computer when you visit many websites.
Our website uses cookies to ensure that you have the best user experience on our website. Cookies are used for such things as:
 
1. Remembering your shopping cart contents
 
2. Remembering your personal account information
 
3. To allow the collection of statistics
 
You can choose to change your browser settings not to allow our website to store cookies but some advanced functions of our website will not work without cookies ( eg shopping cart).
 
Third-party social networks cookies:  If you interact with the content of the website, third-party cookies may also be installed (for example, by clicking on social media buttons or viewing videos housed on other websites such as Youtube). Third-party cookies are those established by a domain different to Punch with Judy and subject to the relevant social network’s policies.
 
VISITOR STATISTICS
 
Our website tracks the usage patterns of website visitors on an anonymous basis. Your personal identity cannot be determined from this information. 
When you visit  the Punch with Judy website our web server automatically collects your:
IP address
the date and time of your visit 
the pages you have visited
your browser type (e.g. Microsoft Explorer or Mozilla Firefox)  
your operating system (e.g. Microsoft Windows 10
 
PERSONAL DATA
 
Personal data means any information relating to you. For example, personal data includes your name, address, phone number as well as your e-mail address.  
 
WHAT TYPES OF PERSONAL DATA WE COLLECT
 
(a) information that you provide by filling in forms on our site.  This includes information provided at the time of registering as a customer, subscribing to our newsletter, asking a question about a product or posting a review for a product. We may also ask you for information at other times, for example in connection with a special promotion or when you report a problem with our site;
 
(b) if you contact us, we may keep a record of that correspondence;
 
(c) details of purchases that you make on our site and your personal data needed for the fulfilment of your orders, such as name, address and payment data;
 
(d) details of your visits to our site and the resources that you access.
 
(e) if you place an order we use third party payment processors (e-Way and Paypal ) to collect your personal payment data (e.g. credit card details)
 
We only retain personal data for as long as it is necessary. Data may be archived as long as the purpose for which the data was used still exists.
 
HOW WE PROCESS YOUR PERSONAL DATA
 
(a) to facilitate and coordinate sales and purchases and to provide services such as webinars.
 
(b) to provide you, to the extent possible and reasonable, with a smoothly and accurately functioning website by monitoring and maintaining its performance (in particular, detecting and resolving issues and errors); 
 
(c) to enable you to communicate and/or exchange ideas with us and other website visitors via the Product Review system and the Product Question process. 
With respect to your communication with other users via the Product Reviews, please be aware that if you post a review this information may be made available to the public in an online environment. Each user is solely responsible for its posted comments. If you choose to use any such interactive area, please be aware that this environment and all personal data posted there is publicly accessible. We cannot control how other visitors of the website will use this information. In particular, we are unable to prevent you from receiving unsolicited messages from third parties.
 
(d) If you choose to subscribe to our Mailing List, we will further use the personal data collected for the provision and optimisation of our marketing measures via e-mail, in particular, the provision of our newsletter. Our Mailing list is strictly bound by Australian Privacy and Spam Act policies. You may choose to unsubscribe from our newsletter at any time by clicking on the “Unsubscribe” link at the top of each newsletter of by contacting us at judy@punchwithjudy.com.au 
 
(e)  Further, we may process your web server information (in cooperation with your internet access provider and/or local authorities in cases of a system misuse in order to investigate and identify the originator of such system misuse.
 
(f) to provide you with access to our Rewards program.
 
 
DISCLOSURE OF YOUR INFORMATION
 
Your personal data is very important and helpful for us to provide and optimize our services to you.  We do not share personal data with any third party, unless this (a) is necessary to fulfil our services (b) is permitted by applicable law; or (c) has been agreed by you. Insofar, we share personal data with third parties within the scope specified below:
 
In order to properly render our services we have to share your name and the delivery address with third-party service providers (such as Australia Post) for logistics or processing services. Under no circumstances do we provide such personal data to these service providers for marketing purposes.
 
HOW WE KEEP PERSONAL DATA SECURE
 
While we take all necessary and reasonable steps to keep your information secure, no security system is impenetrable and, due to the inherent nature of the internet, we cannot guarantee that information, during transmission through the internet or while stored on our systems or otherwise, will be absolutely safe from unauthorized access by others. Your payments are handled over an encrypted connection or via a secure third-party data processor. Access to personal data on our databases is subject to reasonable technical safeguards and is restricted to authorized staff on a strict need-to-know basis. 
 
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
 
YOUR RIGHTS 
 
By using our service, making an application or visiting our website, you consent to the collection and use of your information and other activities as outlined in this policy.
You have the right:
 
(a) to check whether we hold personal data about you and to access such data; in accordance with the Act, we have the right to and may charge a reasonable fee for processing any data access request
 
(b) to require us to correct as soon as reasonably practicable any data relating to you that is inaccurate
 
(c) to ascertain our policies and practices in relation to personal data and the kind of personal data held by us; and
 
(d) to withdraw your consent to the use of your personal data for marketing purposes and we shall not use your personal data for marketing purposes after you communicate your withdrawal of consent to us
 
(e) to have your personal customer data removed from our records
 
You may exercise your opt-out right by notifying us if you wish to withdraw your consent to the use of your personal data for direct marketing purposes. Please send requests to optout and for access to data, correction of data, deletion of data, information regarding policies and practices and kinds of data held, questions or complaints to:
 
Punch with Judy
"Goldview",
Olympic Highway
The Rock. NSW (near Wagga)
Australia 2655
Phone: 02 69 20 2238
(for International Callers +61 269 20 2238)