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Punch Rewards FAQ

Punch Rewards FAQ

What are Punch Rewards?

Our new Punch Rewards system replaces our Punch Points Voucher system. Punch Rewards is simpler for you to use any time you wish to order via our web site. We will continue to honour any outstanding, valid Punch Point Vouchers. Click here to read how our old Punch Point Vouchers can be used.

Our Punch Points Vouchers were a generous way of rewarding customers who continued shopping online, however, the new Punch Rewards program allows more flexibility and certainly is far simpler and easier for you to gain rewards. No longer will you need to keep paper copies of Punch Points Vouchers.

For each order placed on our website you will receive Punch Rewards which may be converted into Punch Dollars at the checkout. You choose how many of your Punch Rewards you wish to use to spend there and then.

Punch Rewards are only for orders placed online and cannot be transferred or redeemed for cash . They cannot be used for purchases at any shows.

How many Punch Rewards will I earn when I purchase products online?

In most cases, for every dollar you spend online you will earn 1 Punch Reward. Items which are already discounted will earn fewer or no Punch Rewards. Sometimes we will offer bonus Punch Rewards on certain items. The number of Punch Rewards you can earn for each item is displayed immediately underneath its price on the detailed product description page.
A very small number of products will earn less Punch Rewards than generally attributed to each product; that may be because there's a small margin allowed upon those products.

What are my Punch Rewards worth?

40 Punch Rewards are worth 1 Australian Dollar.

Where can I see how many Punch Rewards I have?

  1. Log in to your account by typing your Username and Password in the Customer Login box on the right hand side of the screen.
  2. When the page refreshes, click on the Modify Profile link that now appears in the Your Cart box on the right hand side of the screen.
  3. Your total Punch Rewards tally is displayed at the top of your profile page as in the image below :-

Can anyone earn Punch Rewards?

All of our registered customers will earn points whenever they log in to make an online purchase. You must register to earn Punch Rewards. There are other advantages to registering, for example - you won't have to enter your address details every time you order and you can also keep a wishlist of products that you can send to family and friends and will be able to track your order's history.

When is my Punch Rewards tally updated?

Once we process your order your Punch Rewards tally will be updated. We try to process all orders within 24 hours but in busy periods there may be a longer delay.
Please note that Punch Rewards will only be credited on items that are in stock and can be billed and delivered to you. If you ordered an item that can't be delivered immediately your Punch Points tally will only include the points for that item once the item is delivered to you.

How do I use my Punch Rewards?

  1. When you checkout, if you wish to pay for all or part of your order using Punch Rewards tick the Points Payment Method :-

  2. On the next screen, the total bill for your order is displayed. Scroll down to the Payment section and enter the number of points that you wish to use towards your order. This screen also shows how many points you currently have available to use. In the example below the customer has 25 points and they have chosen to use 10 points to help pay for their order. Then click on the Submit button.

  3. Once you click the submit button the system will determine whether you have specified enough points to pay for your entire order.

    If you had enough points to pay for the entire order then your order is submitted and you will see the final Invoice.

    If you did not have enough points the system will re-display the shipping and payment page and ask you to specify another payment method to pay for the outstanding balance of your order. Select your other payment method and click the Submit button

  4. The Payment Details screen will be redisplayed. This time it will show the total value of your order with the discount applied that corresponds to the number of points that you used. Scroll down to the bottom and complete the details for your chosen extra payment method

What are the Terms and Conditions?

Punch Rewards cannot be redeemed for cash
Punch Rewards cannot be used for postage and aren't earned on postage costs.
Punch Rewards can only be earned and redeemed via our website. They are not available for use at any of the craft shows. They can't be used to pay for Retreats or Workshops.
Punch Rewards are not transferable.
We reserve the right to amend a customer's Punch Rewards tally on items which are returned to us or on items that can't be billed and delivered due to supplier issues.
We reserve the right to cancel or amend the Punch Rewards program at any time.

Punch Points Vouchers

Note: Our Punch Points Vouchers system has been replaced with Punch Rewards. Any outstanding Punch Points Vouchers can continue to be redeemed according to the details below.

Save the vouchers and when you have accumulated sufficient Punch Points $$$$$, simply quote your voucher numbers to be spent on the product of your choice (excluding any Specials).

Please note that when you use your Punch Points to purchase an item it HAS to be accompanied by a regular order and WILL NOT be processed separately. i.e. You can use your Punch Points to purchase an ADDITIONAL item with your NEXT regular order of other items. Postage is your responsibility no matter how big or small your order - as is our normal policy. Your FREE purchase is simply sent together with that NEW order. The web site order forms include a space where you can quote your Punch Points voucher numbers.

Punch Points Vouchers can only be used once; the numbers will be cancelled when used.

Punch Points expire one year from their date of issue.

Punch Points can only be earned for orders made via the web site and not used at Shows.

Punch Points are not available or earned for wholesale orders.

Punch Points are not available for items already on special.

Punch Points cannot be used as a discount dollar amount from an ordered item.

When you make an order and wish to reclaim your Punch Points the web site order forms include a space where you can quote your Punch Points voucher number.